Shipping Policy

Thank you for shopping with Grace & Ella Collective! Please review our shipping policy before placing your order.

Processing Time

Orders are typically processed within 5–7 business days.

Processing time does not include weekends, holidays, or shipping carrier transit time.

During new drops, sales, holidays, or high-volume order periods, processing times may be slightly longer.

Made-to-Order & Preorder Items

Some items may be made to order, printed, handmade, customized, or available by preorder. These items may take additional time to prepare before shipping.

If an item is made-to-order or preorder, the estimated processing time will be listed in the product description when applicable.

Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order, shipping destination, and available shipping options.

Shipping Time

Once your order has been shipped, delivery time will depend on the shipping carrier and the shipping method selected at checkout.

Please note that shipping delays may occur due to weather, holidays, carrier delays, or other circumstances outside of our control.

Order Tracking

Once your order ships, you will receive a tracking number by email.

Please allow time for tracking information to update after your package has been scanned by the carrier.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Grace & Ella Collective is not responsible for packages delivered to an incorrect address provided by the customer.

If a package is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees to resend the order.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, Grace & Ella Collective is not responsible for lost, stolen, or delayed packages.

If your tracking shows delivered but you did not receive your package, please contact the shipping carrier directly for assistance.

Local Pickup

If local pickup is available, pickup details and instructions will be provided at checkout or by email.

Please wait until you receive confirmation before picking up your order.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:

graceandellacreations@gmail.com

Please include your name, order number, and photos of the issue so we can review it and make it right.

Contact Us

For shipping questions, please contact:

Grace & Ella Collective
graceandellacreations@gmail.com
503 W 31st Street
Lumberton, NC 28358